CHRO
Blog Download

LEGAL

Chro Terms of Service

English translation of the Chro Terms of Service; Japanese version controls.

Here is the English translation of the Chro Terms of Service, based on the Japanese text provided.

Please note that Section 18 (Language) specifies that the Japanese version is the controlling document. This English translation is provided for convenience.

Chro Terms of Service

Last Updated: December 4, 2025

Welcome to chro. Thank you for your interest in our service. These Terms of Service (these “Terms”) govern your access to and use of chro’s software, platform, and related tools (collectively, the “Service”). By using the Service, you agree to be bound by these Terms.

Please also read our Privacy Policy. The Privacy Policy explains how we collect, use, disclose, and process personal data.

If you are agreeing to these Terms on behalf of a corporation or other entity, you represent that you have the legal authority to bind such entity.

1. Access and Use

1.1. Provision of Access chro is a local-first, autonomous Personal Knowledge Management (Agentic PKM) application. The Service offers a suite of tools to assist users in organizing, searching, and generating information within their local environment, providing suggested code, text, file operations, or other functions (collectively, “Outputs”). Subject to your compliance with these Terms, we grant you a limited right to access and use the Service.

1.2. Content You may provide inputs such as text, files, code, or context to the Service (“Inputs”) and receive Outputs or other functions based on the Inputs provided by you (Inputs and Outputs are collectively “Content”). We may use Content to provide the Service, comply with applicable law, enforce our terms and policies, and keep the Service safe. By submitting Inputs to the Service, you represent and warrant that you have all rights, licenses, and permissions necessary for us to process the Inputs under these Terms and to provide the Service to you.

1.3. Model Training We will not use your Content (Inputs and Outputs) to train our AI models unless you explicitly agree. Furthermore, we do not permit third parties to use your Content for the purpose of training models (including providing data or granting licenses). chro is designed on a local-first principle, and your knowledge base is not used for training purposes, except where temporarily transmitted for AI processing. You can review and manage settings regarding training within the Service.

1.4. Agentic Functions (Auto-Code Execution) The Service includes features that automatically execute code suggestions or file operations without manual review or approval (“Agentic Functions”), and such features will be clearly labeled. By enabling this feature, you acknowledge and agree that you are assuming all risks associated with the execution of automatically generated code and file operations (including, but not limited to, system outages, software defects, data loss, and security vulnerabilities). You are solely responsible for any impact resulting from the use of this feature, including ensuring appropriate safeguards, testing, backups, and monitoring are in place.

1.5. Use Restrictions Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (i) Reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code, object code, or underlying structure of the Service; (ii) Reproduce, modify, translate, or create derivative works of the Service; (iii) Rent, lease, lend, or sell the Service; (iv) Remove any proprietary notices from the Service; (v) Use the Service or Outputs to develop or train a model that is competitive with the Service, or engage in model extraction or theft attacks; (vi) Probe, scan, or attempt to penetrate the Service; (vii) Provide to any third party the results of any benchmark tests of the Service, unless you include all necessary information for others to replicate the tests; (viii) Harvest, scrape, or extract data from the Service; (ix) Use the Service in any manner that infringes, misappropriates, or otherwise violates any third party’s intellectual property or other rights, or that violates any applicable laws or regulations; (x) Send or otherwise provide to the Service (or AI Providers) data or information that is subject to specific protections under applicable laws beyond any requirements that apply to “personal information” or “personal data” generally (including, for illustrative purposes, information regulated by HIPAA, PCI-DSS, GLBA, and other laws applying specific security standards); or (xi) Knowingly permit any third party to do any of the foregoing. You will promptly notify us of any unauthorized use that comes to your attention and provide reasonable cooperation to prevent and terminate such use.

1.6. Limitations of Outputs You acknowledge that Outputs are generated automatically by machine learning technology (including models from third-party providers) and may contain errors or inaccurate information. You also acknowledge that Outputs may be similar to or the same as Outputs provided to other customers, and no rights to any Outputs generated, provided, or returned by the Service for or to other customers are granted to you under these Terms. Further, you acknowledge that there are numerous limitations that apply with respect to Outputs provided by Large Language Models and other AI models (each an “AI Model”), including that: (i) Outputs may contain errors or misleading information; (ii) AI Models are based on predefined rules and algorithms that lack the ability to think creatively and come up with new ideas and can result in repetitive or formulaic content; (iii) AI Models can struggle with understanding the nuances of language, including slang, idioms, and cultural references; (iv) AI Models can struggle with complex tasks that require reasoning, judgment, and decision-making; and (v) data used to train AI models may be of poor quality or biased. You agree that you are responsible for evaluating, and bearing all risks associated with, the use of any Outputs, including any reliance on the accuracy, completeness, or usefulness of Outputs.

1.7. Beta Services From time to time, we may make Beta Services available to you. Beta Services shall be clearly designated as beta, pilot, limited release, non-production, early access, evaluation, or a similar description. You may choose to use or not use such Beta Services in your sole discretion. Beta Services are intended for evaluation purposes only and not for production use, are not fully supported, and may be subject to additional terms. Beta Services are provided on an “as-is” and “as available” basis without any warranty, support, maintenance, or storage of any kind. We may discontinue Beta Services at any time in our sole discretion and may never make them generally available. We shall have no liability whatsoever arising out of or in connection with Beta Services. Use at your own risk.

1.8. Use of Third-Party AI Services The AI features of the Service are provided using technology from third-party providers such as Anthropic, PBC (hereinafter “AI Providers”). By using the Service, you agree to comply with the AI Providers’ policies (such as the Acceptable Use Policy). This includes prohibitions on generating illegal content, hate speech, malware, or interfering with the AI Providers’ services.

2. Eligibility

You must be at least the age of majority in your jurisdiction (e.g., 18 years old in the United States) or 18 years old, whichever is higher, to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old or the age of majority in your jurisdiction, whichever is higher; (b) you have not previously been suspended or removed from the Service; and (c) your registration and use of the Service is in compliance with all applicable laws in your region.

3. Account Registration and Access

To access most features of the Service, you must register for an account. When you register for an account, you may be required to provide us with information about yourself, such as your name, email address, or other contact information. You agree that the information you provide to us is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, you must immediately notify us at [email protected].

4. Payment Terms

4.1. Paid Services Certain features of the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. Unless otherwise specifically provided for in these Terms, all fees are in U.S. Dollars (or the currency specified on the Service) and are non-refundable, except as required by law. The pricing and payment terms in this Section 4 are subject to any pricing and payment terms set forth in an Order Form.

4.2. Pricing We reserve the right to determine pricing for the Service. We will make reasonable efforts to keep pricing information published on the Service up to date. We encourage you to check our pricing page periodically for current pricing information. We may change the fees for any feature of the Service, including additional fees or charges, if we give you advance notice of changes before they apply through the Service user interface, a pop-up notice, email, or through other reasonable means. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. You will be responsible for all taxes associated with the Service, other than taxes based on our net income. We, at our sole discretion, may make promotional offers with different features and different pricing to any of our customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.

4.3. Payment Processing To facilitate payment for the Service via bank account, credit card, or debit card, we use Stripe, Inc. and its affiliates (“Stripe”), a third-party payment processor. These payment processing services are provided by Stripe and are subject to the Stripe terms and conditions and other policies available at https://stripe.com/legal and Stripe’s Global Privacy Policy available at https://stripe.com/privacy (collectively, the “Stripe Agreements”). By agreeing to these Terms, users that use the payment functions of the Service also agree to be bound by the Stripe Agreements, as the same may be modified by Stripe from time to time. You hereby authorize Stripe to store and continue billing your specified payment method even after such payment method has expired, to avoid interruptions in payment for your use of the Service. Please contact Stripe for more information. We assume no liability or responsibility for any payments you make through the Service.

4.4. Subscription Service The Service may include certain subscription-based plans with automatically recurring payments for periodic charges (“Subscription Service”). The “Subscription Billing Date” is the date when you purchase your first subscription to the Service. The Subscription Service will begin on the Subscription Billing Date and continue for the subscription period that you select on your account (such period, the “Initial Subscription Period”), and will automatically renew for successive periods of the same duration as the Initial Subscription Period (the Initial Subscription Period and each such renewal period, each a “Subscription Period”) unless you cancel the Subscription Service or we terminate it. If you activate a Subscription Service, then you authorize us or our third-party payment processors to periodically charge, on a going-forward basis and until cancellation of the Subscription Service, all accrued sums on or before the payment due date. Information on the recurring fee charged by us for access to the Subscription Service during each Subscription Period (“Subscription Fee”) is available on our Pricing Page or otherwise described in the Service. Your account will be charged automatically on the Subscription Billing Date and thereafter on the renewal date of your Subscription Service for all applicable fees and taxes for the next Subscription Period. You must cancel your Subscription Service at least 24 hours before it renews in order to avoid billing of the next periodic Subscription Fee to your account. We or our third-party payment processor will bill the periodic Subscription Fee to the payment method associated with your account or that you otherwise provide to us. You may cancel the Subscription Service by using the cancellation functionality made available in your billing menu or by contacting us at [email protected]. YOUR CANCELLATION MUST BE RECEIVED BEFORE THE RENEWAL DATE IN ORDER TO AVOID CHARGE FOR THE NEXT SUBSCRIPTION PERIOD.

4.5. Add-On and Usage-Based Features You may purchase additional products, services, or features that are not individually essential for the functioning of the Service, but that we make available to our users for enhanced capabilities on a supplemental basis, including usage-based pricing features that are described in the Service (“Add-Ons”). Add-Ons are deemed part of the Service and governed by these Terms. Fees for Add-Ons include our model-based pricing features, as described in the Service.

4.6. Delinquent Accounts We may suspend or terminate access to the Service, including fee-based portions of the Service, for any account for which any amount is due but unpaid. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees. If your payment method is no longer valid at the time a renewal Subscription Fee is due, then we reserve the right to delete your account and any information associated with your account without any liability to you.

5. Ownership and Licenses

5.1. Service We and our licensors shall own and retain all right, title, and interest in and to the Service, all improvements, enhancements, or modifications thereto, and all intellectual property rights associated with the foregoing. There are no implied licenses in these Terms, and we reserve all rights to the Service not granted in these Terms.

5.2. Feedback We appreciate the thoughts and comments from our users. If you choose to provide input and suggestions regarding existing functionalities, problems with or proposed modifications or improvements to the Service (“Feedback”), then you grant us the right to exploit the Feedback without restriction or compensation to you.

5.3. Content You retain all of your right, title, and interest that you have in Inputs. We hereby assign to you all of our right, title, and interest (if any) in and to Outputs (Suggestions). As set forth in Section 1.3, and consistent with the warranties under Anthropic’s Commercial Terms, we will not use your Content (Inputs and Outputs) to train our or third-party AI models, nor will we permit third parties to use such Content for training purposes (including providing data or granting licenses).

5.4. Usage Data We may: (i) collect, analyze, and otherwise process Usage Data internally for our business purposes, including for security and analytics, to enhance the Service, and for other development and corrective purposes; and (ii) disclose Usage Data to third parties only in an aggregated and/or de-identified form and in a manner that does not identify you. “Usage Data” means technical logs, data, and learnings about Customer’s use of and interactions with the Service, but excludes Customer’s Content (Inputs and Outputs).

6. Third-Party Services

The Service may include or incorporate optional third-party services, including without limitation extensions and plug-ins that you may install yourself (“Third-Party Services”). We will clearly indicate such content or features as Third-Party Services via prominent notices or descriptions in the Service. If you elect, in your sole discretion, to access or use a Third-Party Service, your access and use of the Third-Party Service is subject to the terms provided by that Third-Party Service, and you remain responsible for complying with those terms. We do not make any representations or warranties with respect to Third-Party Services.

7. Communications

We may send you emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by using any unsubscribe or similar functionality or instructions in the promotional email.

8. Modification of Terms

We may, from time to time, change these Terms. Please check these Terms periodically for changes. If we make any material modifications, we will notify you by updating the date at the top of these Terms and by maintaining a current version of these Terms on this page. All modifications will be effective when they are posted, and your continued accessing or use of the Service will serve as confirmation of your acceptance of those modifications. If you do not agree to the modified Terms, then you must discontinue your use of the Service.

9. Termination

You may stop accessing the Services at any time. We reserve the right to modify, suspend, or discontinue the Services or your access to the Services, in whole or in part, at any time without notice to you. Although we will strive to provide you with reasonable advance notice if we stop offering a Service, there may be urgent situations, such as preventing abuse or addressing security issues or responding to legal requirements, where providing advance notice is not feasible. We will not be liable for any change to or any suspension or discontinuation of the Services or your access to them.

If you have a Subscription Service, we may terminate the Subscription Service at any time for any other reason. If we exercise this right, we will refund you on a pro-rata basis the fees you paid for the remaining portion of your Subscription Service after termination. However, if we terminate your access to the Service due to a violation of these Terms, you will not be entitled to any refund. We also may terminate your account if it has been inactive for over a year and you do not have a paid account. If we do, we will provide you with advance notice.

Upon termination of these Terms, a Subscription Service, or your access to the Service, we may at our option delete any Content or other data associated with your account. Sections 1.7, 4 (with respect to fees outstanding as of such expiration or termination), 5, and 10 through 14 will survive any expiration or termination of these Terms or a Subscription Service. If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting [email protected].

10. Modification of the Service

We may modify or discontinue all or any portion of the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. We will have no liability for any change to the Service (including any paid-for functionalities of the Service), or any suspension or termination of your access to or use of the Service. You should retain copies of any Content as needed so that you have access in the event the Service is modified and you lose access to such Content.

If you believe that your intellectual property rights have been infringed, please send notice to [email protected]. We may delete or disable content that we believe violates these Terms or is alleged to be infringing and will terminate accounts of repeat infringers where appropriate. Written claims concerning copyright infringement must include the following information:

  • A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest.
  • A description of the copyrighted work that you claim has been infringed upon.
  • A description of where the allegedly infringing material is located in the Service so we can find it.
  • Your address, telephone number, and e-mail address.
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.

12. Privacy

Please read the Chro Privacy Policy (“Privacy Policy”) carefully for information relating to our collection, use, storage, and disclosure of your personal data.

13. Indemnity

To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify us, our affiliates, and each of their respective shareholders, directors, managers, members, officers, employees, consultants, and agents (together, the “Company Group”) from and against any and all liabilities, claims, damages, expenses (including reasonable attorneys’ fees), and other losses arising out of or relating to: (1) your unauthorized use of, or misuse of, the Service; (2) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; and (3) any claim that your Input violates any third-party intellectual property, publicity, confidentiality, privacy, or other rights. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.

14. Disclaimer of Warranties

THE SERVICE AND OUTPUTS (SUGGESTIONS) ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND OUTPUTS, INCLUDING: (a) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (b) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. WE DO NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND WE DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. YOU AGREE THAT ANY USE OF OUTPUTS FROM OUR SERVICE IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON ANY OUTPUT AS A SOURCE OF TRUTH. THE LAWS OF SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO SOME OR ALL OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

15. Limitation of Liability

15.1. NO INDIRECT DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY GROUP BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY GROUP HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.

15.2. LIABILITY CAP TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE COMPANY GROUP TO YOU FOR ALL CLAIMS, DAMAGES, AND LOSSES ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, AND CONTENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO US FOR ACCESS TO AND USE OF THE SERVICE IN THE SIX (6) MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM OR, IF GREATER, (B) $100. THE FOREGOING LIMITATIONS ARE ESSENTIAL TO THESE TERMS, AND WE WOULD NOT OFFER THE SERVICE TO YOU UNDER THESE TERMS WITHOUT THESE LIMITATIONS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

16. Dispute Resolution and Governing Law

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.

16.1. Governing Law These Terms and all matters related to the Service will be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles.

16.2. Exclusive Jurisdiction You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (whether in contract or tort) shall be submitted to the exclusive jurisdiction of the Tokyo District Court for the first instance. You consent to the jurisdiction and venue of such court and waive any objection based on an inconvenient forum (forum non conveniens).

16.3. Prohibition of Class and Representative Actions YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. To the fullest extent permitted by applicable law, the court may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the court may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s).

16.4. Notice of Dispute You agree that in the event of a dispute, before taking any legal action, you will first send a written notice to us at [email protected] describing the nature of the dispute and the relief sought. You and we agree to negotiate in good faith to resolve the dispute informally for a period of sixty (60) days from the date of notice.

17. Miscellaneous

17.1. General These Terms (including the Privacy Policy and any other agreements expressly incorporated by reference into these Terms) constitute the entire and exclusive understanding and agreement between you and us regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms and all rights granted under these Terms, including with respect to your Content, at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. If any part of these Terms is held to be invalid or unenforceable, then the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

17.2. Consent to Electronic Communications By using the Service, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.

17.3. Contact Information You may contact us by sending correspondence to [Insert Your Address] or by emailing us at [email protected].

17.4. No Support We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.

17.5. Export and Trade Controls You must comply with the Foreign Exchange and Foreign Trade Act of Japan, U.S. Export Administration Regulations, and all other applicable trade laws, including sanctions and export control laws. The Service may not be used in, exported, or re-exported to (a) any U.S. embargoed country or territory or any country or territory where export is prohibited by the Japanese government, or (b) any individual or entity with whom dealings are prohibited or restricted under applicable trade laws. Your Input may not include material or information that requires a government license for release or export.

18. Language

18.1. Governing Language These Terms are drafted and shall be interpreted in the Japanese language. If any translation of these Terms (including this English version) is provided, it is for your convenience only, and in the event of any conflict or discrepancy between the Japanese version and the translated version, the Japanese version shall prevail.

18.2. Communication Language Notices, support, and other communications from us to you will generally be conducted in Japanese (or English, if agreed upon by both parties).